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Getting to Aha! with Darshan Mehta
[Greatest Hits] The True Meaning of Customer Centricity with Annette Franz, Founder and CEO of CX Journey
[Greatest Hits] The True Meaning of Customer Centricity with Annette Franz, Founder and CEO of CX Journey
EP 61
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July 28, 2023
[Greatest Hits] The True Meaning of Cust...

In this episode of Greatest Hits Episode of Getting to Aha!, Darshan Mehta is joined by Annette Franz, Founder & CEO of CX Journey. They discuss Annette’s aha! journey; how customer experience came to be so vitally important in business; when the customer journey truly begins; and the difference between being customer-focused and customer-centric.

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