In this latest episode of Hotel Moment, Karen Stephens chats with Shannon Knapp, President and CEO of The Leading Hotels of the World (LHW). Shannon shares her deep insights from over 20 years in luxury hospitality, discussing how LHW empowers over 400 independent luxury hotels worldwide to maintain their uniqueness while leveraging global marketing, technology, and customer engagement strategies. Tune in to learn about the evolution of luxury hospitality, the importance of personalization in guest experiences, and how technology is transforming the industry.