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Hotel Moment
How to make every guest touchpoint count and lead guest experiences with trust | with Andrew Ladd
How to make every guest touchpoint count and lead guest experiences with trust | with Andrew Ladd
EP 75
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January 17, 2024
How to make every guest touchpoint count...

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Andrew Ladd, VP of Marketing at Noble Hotels & Resorts, go below the surface to discuss what it means to gain the trust of guests. Hoteliers are at a huge advantage when it comes to leveraging technology to gather data to better understand their guests, but Ladd reminds us that keeping in mind data privacy and security are equally important to that mission. Tune in for an eye-opening conversation on championing personalization to create experiences that guests will love and appreciate while making trust a priority to remain transparent in your brand’s operations.

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