Humans of CX
Customer Understanding: The Cornerstone of a Customer-Centric Organization with Annette Franz
Customer Understanding: The Cornerstone of a Customer-Centric Organization with Annette Franz
•EP 2
00:00/00:00
November 1, 2022
Customer Understanding: The Cornerstone...
Annette Franz, CEO at CX Journey Inc., joins us to bring out the key pillars of best CX. Bringing culture and employee experience into perspective, Annette highlights how customer understanding opens new doors for organizations.