When thinking about your customer journey or the path a customer follows when they do business with you, there is a difference between providing customer service and a customer experience. Today Austin and I talk about how implementing a focus on improving your customer journey, including their onboarding process and their entire experience, will help you avoid customer service issues where you are often put in the place of trying to fix something that was not working for them. Enhancing your customer's experience and making it one they are blown away by, will grow your business. It will help you stand out from the crowd, generate referrals and positive reviews. And you will gain confidence, giving you more flexibility in your offer, allowing you to charge what you're worth. People tell stories about their experiences with businesses all the time, whether good or bad. Let your customers tell stories about the great encounter they had with you. Listen to this episode to learn how you can add value to your business with a better customer experience. Get all the links, resources and show notes at https://leo2ceo.com/copreneur-path/074