Retain: The Customer Retention Podcast
Thank You, Retain Listeners! Share Your Thoughts for the Next Chapter
Thank You, Retain Listeners! Share Your Thoughts for the Next Chapter
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September 12, 2024
Thank You, Retain Listeners! Share Your...
In this special episode of Retain: The Customer Retention Podcast, host Lauren DeSouza shares an important update with our loyal listeners. As we approach our two-year anniversary, the team is taking a well-deserved seasonal break to recharge and prepare for an exciting return in 2025.
- Creating Loyal Customers with Shep Hyken30:47
- Understanding Your Customer with Adrian Swinscoe31:25
- Connecting With Your Customers with H.E. Amb. Terry Earthwind Nichols24:30
- How To Create Superfans with Brittany Hodak33:00
- The Importance of Customer Experience with Nicolas Babin40:06
- Finding The Balance Between Retention and Growth with Jem Bourouh28:15
- The Secret to Subscriptions with Matthew Holman32:23
- Content is Key with Alice Clark31:14
- Being a Student of Human Beings with Bruce Temkin, the Godfather of Customer Experience28:56
- The Power of Listening with Dave Kerpen28:55
- Leveraging Technology in Marketing with John Sime, Senior Product Marketing Manager at Shopify39:18
- Why Companies Need to be More Customer-Centric with Howard Tiersky, CEO of FROM37:44
- An Emotional Approach to Customer Retention with Jim Tincher, CEO of Heart of the Customer38:45
- The Secret to Lifecycle Marketing with Elyssa Verhoogen, Senior CRM and Lifecycle Consultant at Dojo30:10
- How To Create Customers For Life with Cole Atkinson, Senior Product Manager at Shopify31:48
- Why Customer Segmentation is so Useful with Devam Hirpara, Ecommerce and CRM Specialist at L’Oreal31:28
- Raising Your Brand’s Awareness Through Customer Retention with Sabrina Buus, Marketing Director at Sephora Germany, Switzerland, and Scandinavia24:42
- Why You NEED to Pay Attention to Retention with Joey Coleman, Chief Experience Composer at Design Symphony48:54
- How Well Do You Know Your Customers? with Ron Kaufman, CEO of Uplifting Service39:08
- How Customer Personalization Disrupted the Boutique Fitness Model with Laura Munkholm, President of Walla38:22
- Tough Times and Hardship: A Founder’s Journey with Anatoliy Labinskiy, Founder of GSM Growth Agency27:12
- Mastering Customer Experience: The Art of Being There with Dan Gingiss, The Experience Maker37:24
- The Game Plan: Demystifying Gamification with Moe Ash, Founder of The Catalyst38:10
- What the Future of Customer Experience Looks Like with Dave Norton, Founder of Stone Mantel33:10
- Why Airline Loyalty Programs Work with Mark Ross-Smith, CEO of StatusMatch.Com35:22
- Successful Conversion Rates with Will Laurenson, CEO of Customers Who Click35:41
- How to Understand Customer Emotions with Adam Toporek, CTS Service Solutions41:06
- Customer Service is Part of Your Brand with Khaled Alaa, Head of Experience at Talabat28:03
- The New Customer Journey with Iman ElNashar of eXtra36:31
- Should Your Business Be Subscription Based? With Ben Fisher, CEO of Rodeo33:45
- Never Sit in the Lobby with Glenn Poulos of NWS36:04
- Marketing Trends that Defined 2023: The Year of AI, Personalization and Loyalty Programs35:36
- The Value of Letting Go of Customers with Rand Fishkin, Co-Founder of SparkToro26:41
- COO of Mailchimp: Get Closer to Your Customer and Market, Leveraging the Power of Emotions in Business & What 3 Words Customer Retention Revolves Around!32:36
- CRM Expert: Don’t Try To Convert The Wrong People, What You Need to Know About CRM, & Why Habit Formation is Your Best Friend30:42
- Customer Experience Legend: Customer Service Hasn’t Changed, Don’t Spend On Socials & Loyalty Needs Emotions30:47
- Customer Retention Maestro: Crafting Unforgettable Customer Experience, The Power of Personal Touches, and How to Utilize Gifting Strategies26:59
- Customer Experience Consultant: Where You Find Loyalty, How You Control Customer Experiences & Why You Need To Treat Customers Differently31:25
- Customer Experience VP: Why Staying Connected to the Customer is Paramount, The Power of Saying No in Marketing & Don’t Forget the Long-term27:38
- Superfan Expert: How To Create Superfans, 5 Keys to Customer Retention & Treat Customers How You Want To Be Treated33:00
- Co-Founder of Exit Your Way: Understand Your Secret Sauce, Give Cutting Edge Customer Service & What a Marketing Dream Team Looks Like!36:31
- Former Director at Sony: Gamify Everything, Get Out Of The 90s & The Importance of Customer Experience40:06
- Founder of CX Journey: The 3 Key Questions Every Company Needs to Ask Itself, Becoming an Expert in Organizational Culture & How to Harness Predictive Analytics26:16
- Google Ads Mastermind: Don’t Be A Perfectionist, Balance Your Retention & Don’t Put All Your Eggs In One Basket28:15
- Aampe's Head of Growth: Unleashing AI in Customer Retention, The Power of Copywriting & From Electrical Engineer to Marketer32:05
- Subscriptions Expert: Stop Subscription Stressing, Create Customer Experience & Dig Into The Why32:23
- CRM Lead at TikTok: Airbnb's Secrets to Marketing Success, Understanding Customer Preferences & Using AI to Gain a Competitive Edge29:28
- HelloFresh CRM Lead: Time To Be Novel, Making Customers More Than Profit & Cracking The Database Code31:14
- Email & SMS Guru: Dominating the Wild West of Email Marketing, The Power of User-Generated Content & Why Your Email Marketing Campaigns Aren’t Working26:43
- The Godfather of Customer Experience: Don’t Forget To Be Human, Find Your Superpowers & Bring Empathy To Work28:56
- Customer Service Rockstar: Understanding Neurodiversity, How to Retain Neurodiverse Employees & Customers & How to Understand Your Audience22:41
- Customer Experience Legend: The Power of Listening, Obsess Over Retention & Why Social Media is the Great Equalizer28:55
- Customer Success Head: Why You Should be Investing in Personal Branding, How Understanding Consumer Psychology Changes the Game & Who Are the Most Admired Brands30:35
- Shopify Expert: Don’t Take Your Foot Off The Gas, Read The Room & Technology Isn’t The Answer39:18
- Customer Experience Expert: The Feeling That Customers Want the Most, The Problem with Personalization & The Role Gratitude Plays in Customer Experience26:41
- Customer Experience Mastermind: Wear Your Customer’s Shoes, The Love Formula & Answer The Right Questions37:44
- Revenue Strategies Expert: Price is an Illusion, Rethink Your Attitude to Retention & Build Things People Want to Pay For28:04
- Customer Experience Expert: Why Emotions Are Important, Changemakers Vs. Hopefuls & You Need To Meet Your Customers38:45
- SEO Experts: Everything You Need to Know About SEO, Why SEO isn’t Dead & Do You Know Your Audience?32:10
- CRM Specialist: How to Make Your Emails Stand Out, Breaking Down Lifecycle Marketing & Remember to Brighten Your Customers’ Days30:10
- Customer Feedback Specialist: The Value of Customer Feedback, How AI is Changing the Game and What Movie has the Best Marketing?25:55
- Shopify Expert: Why You Need To Personalize, When To Solve Problems & How To Be Agile31:48
- Customer Experience Genius: Eight Phases of Customer Emotions, Pay Attention To Retention & Turn Customers Into Advocates48:54
- Marketing Leader: Balancing Acquisition and Retention, Lessons from Startups vs. Corporations & The Power of Small Wins33:18
- Gamification Expert: What’s New in Gamification, The Dark Side of Gamification & Are We Suffering From Gamification Fatigue?33:17
- Thank You, Retain Listeners! Share Your Thoughts for the Next Chapter01:45