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Retain: The Customer Retention Podcast
Why Airline Loyalty Programs Work with Mark Ross-Smith, CEO of StatusMatch.Com
Why Airline Loyalty Programs Work with Mark Ross-Smith, CEO of StatusMatch.Com
EP 25
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September 26, 2023
Why Airline Loyalty Programs Work with M...

In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Mark Ross-Smith, CEO of StatusMatch.Com. They talk all about how he got into the customer loyalty business; why loyalty programs are sometimes more valuable than the businesses themselves; and some of the most common misconceptions of loyalty programs.

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