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Retain: The Customer Retention Podcast
Why You NEED to Pay Attention to Retention with Joey Coleman, Chief Experience Composer at Design Symphony
Why You NEED to Pay Attention to Retention with Joey Coleman, Chief Experience Composer at Design Symphony
EP 18
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June 20, 2023
Why You NEED to Pay Attention to Retenti...

This time on Retain, Lauren welcomes customer experience expert Joey Coleman to the podcast. Joey is the Chief Experience Composer for Design Symphony, a customer experience consultancy that helps companies create memorable and lasting experiences for their customers. In this episode, Lauren and Joey cover everything from pattern recognition in customer experience and how to turn your customers into advocates for your brand, to the eight phases of customer experience and why Taylor Swift might be the most brilliant marketer of our generation.

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