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Retain: The Customer Retention Podcast
Being a Student of Human Beings with Bruce Temkin, the Godfather of Customer Experience
Being a Student of Human Beings with Bruce Temkin, the Godfather of Customer Experience
EP 9
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February 14, 2023
Being a Student of Human Beings with Bru...

Lauren is joined by customer experience expert, Bruce Temkin, the “Godfather of Customer Experience”. The pair discuss the importance of being a student of human beings in marketing, the history of customer experience, and the power of empathy.

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